Movers Marylebone Terms and Conditions

These Terms and Conditions govern the provision of removal, relocation, packing, storage coordination and related services by Movers Marylebone. By booking or using any service, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting or using our services.

Company, we or us means Movers Marylebone.

Services means any removal, relocation, packing, unpacking, loading, unloading, disassembly, reassembly, storage coordination, waste removal coordination or related services provided by the Company.

Goods means the items, belongings, furniture and effects in respect of which the Services are provided.

Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

The Company provides household and commercial removal and related services within its operational service area. The exact Services to be supplied will be described in the quotation or booking confirmation. Any additional services not specified in the original agreement may incur additional charges, which will be notified to the Customer where reasonably possible.

3. Quotations

Quotations are based on information supplied by the Customer, including but not limited to property access, volume or list of Goods, special handling requirements and service dates. Quotations are valid for a limited period as stated in the quotation and may be withdrawn or amended by the Company at any time before acceptance of a booking.

The Company reserves the right to revise a quotation, or make additional charges, if:

Information provided by the Customer is incomplete, inaccurate or changes after the quotation is issued.

Access to the property or properties is different from what was described, including parking limitations, stair access, lifts, or distance from parking to the entrance.

Additional Goods are included which were not originally disclosed.

Delays or events outside the Companys reasonable control cause extra time or costs.

4. Booking Process

A booking is made when the Customer confirms acceptance of the quotation or service offer and the Company confirms availability and acceptance. Confirmation may be provided in writing or via an agreed electronic method. The Customer is responsible for checking that all details in the booking confirmation are correct, including dates, addresses, contact details, and the description of Services and Goods.

The Company may require a deposit or prepayment as a condition of confirming a booking. The amount and due date for any deposit will be specified at the time of booking. The Company reserves the right to refuse or cancel a booking where the deposit is not received when required.

5. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the Goods, access, parking, and any special requirements.

Arrange suitable parking and any necessary permits or authorisations for the Companys vehicles at all collection and delivery addresses.

Ensure that the premises are accessible at the agreed times and that all Goods are ready for removal unless packing services have been specifically included.

Secure and remove any personal documents, jewellery, cash or other valuables. These should not be included in the Goods to be moved.

Disconnect, defrost and prepare any appliances in accordance with manufacturers instructions before removal, unless otherwise agreed.

Comply with all applicable laws and regulations relating to the Goods and the properties, including waste and environmental regulations.

6. Payments and Charges

The Customer agrees to pay the Charges for the Services as set out in the quotation or booking confirmation, together with any additional charges that become due under these Terms and Conditions.

Unless otherwise agreed in writing, payment terms are as follows:

Deposits are payable at the time of booking or by the date specified by the Company.

The balance of the Charges is payable on or before the day of the move, or in accordance with any alternative payment schedule agreed in writing.

Where Services are charged on an hourly basis, time will be calculated from the scheduled or actual start time, whichever is earlier, until completion of the Services, including any waiting time not caused by the Company.

If payment is not made when due, the Company may suspend or withhold Services, and may charge interest on overdue amounts at the statutory rate applicable in England and Wales, accruing daily until payment is made in full. The Customer will also be liable for all reasonable costs incurred by the Company in recovering overdue sums.

7. Cancellations and Changes

If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as early as possible. Cancellation charges may apply as follows, unless otherwise specified in the quotation or booking confirmation:

For cancellations made more than seven days before the scheduled service date, any deposit paid may be refunded or applied to a rebooking at the Companys discretion, subject to administrative fees where applicable.

For cancellations made between three and seven days before the scheduled service date, the Company may retain part or all of the deposit and may charge a percentage of the quoted Charges to cover costs and lost bookings.

For cancellations made less than three days before the scheduled service date, or on the day of the move, the full quoted Charges may become payable.

Where the Customer wishes to change the service date, addresses, scope of Services or other key details, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Changes may result in revised quotations or additional charges.

The Company reserves the right to cancel or postpone a booking where necessary for health and safety reasons, severe weather, vehicle breakdown, staff illness, legal restrictions or other events beyond its reasonable control. In such cases, the Company will seek to agree a new service date with the Customer. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

8. Excluded Items

The Company will not handle or transport any of the following, unless expressly agreed in writing and subject to any special conditions:

Cash, jewellery, watches, precious metals or stones, valuable collections or irreplaceable items.

Hazardous, flammable, explosive or illegal items, including gas cylinders, fuel, chemicals, paints, solvents, fireworks or firearms.

Perishable goods requiring temperature control, live plants or animals.

If any such items are included without the Companys knowledge, the Company may remove or dispose of them at the Customers risk and expense, and will have no liability for any loss, damage or delay relating to them.

9. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. Subject to the exclusions and limitations set out in these Terms and Conditions, the Company will be liable for physical loss of or damage to Goods occurring while they are in the Companys custody and control, where such loss or damage is caused by the Companys negligence or breach of contract.

The Company will not be liable for:

Loss or damage arising from the inherent nature or condition of the Goods, including wear and tear, deterioration, fragility or defective construction.

Loss or damage to Goods packed by the Customer, unless there is clear evidence of mishandling by the Company.

Loss or damage arising from acts or omissions of the Customer or third parties, including failure to protect or secure Goods, inadequate packing by the Customer, or insufficient information about the Goods or access.

Loss of profits, loss of use, loss of opportunity, loss of data, or any indirect, consequential or economic loss.

The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will be limited to a reasonable estimated value of the Goods or a fixed monetary cap per job, as stated in the quotation or agreed in writing. If the Customer believes that the value of the Goods exceeds the Companys standard limit of liability, the Customer must notify the Company in advance and may arrange separate insurance cover at their own expense.

10. Claims and Notice of Loss

The Customer must inspect the Goods and the premises as soon as reasonably practicable after completion of the Services. Any apparent loss or damage that the Customer considers to be the responsibility of the Company must be notified to the Company in writing as soon as possible and in any event within seven days of completion of the Services.

Failure to notify the Company within this period may prejudice the Companys ability to investigate the claim and may affect the Customers rights. The Customer must provide reasonable evidence of the loss or damage, including photographs and proof of value where requested.

11. Access, Parking and Delays

The Customer is responsible for ensuring that suitable access and parking are available at all properties. This includes arranging any parking permits, suspensions or permissions required by local authorities or property managers. The Company may charge additional fees for any waiting time, walking distance, or use of additional staff or equipment caused by restricted access or parking issues not previously disclosed.

The Company is not responsible for delays caused by traffic, road restrictions, weather, industrial action, property access issues or other events beyond its reasonable control. Where delays occur, the Company will make reasonable efforts to complete the Services but may charge for additional time and costs incurred.

12. Waste and Environmental Regulations

The Company operates in accordance with applicable waste, recycling and environmental regulations in the United Kingdom. The Customer must not request the Company to dispose of items in a way that breaches these regulations.

Where the Company agrees to remove and dispose of unwanted items or waste on behalf of the Customer, such services will be carried out in accordance with relevant laws. Additional charges may apply for waste handling, disposal fees or specialist materials. The Customer is responsible for declaring any items that may be hazardous or require special treatment.

Fly tipping or unlawful disposal of waste is strictly prohibited. The Company reserves the right to refuse to remove any items where proper disposal would not be possible within legal and environmental guidelines.

13. Insurance

The Company maintains appropriate insurance cover for its business operations in line with industry practice. This may include public liability and cover relating to the handling of Goods. The existence of such insurance does not increase or extend the Companys liability beyond the limits set out in these Terms and Conditions.

The Customer is encouraged to obtain separate insurance for high-value or particularly fragile items, or to verify whether such items are covered under existing household or business insurance policies.

14. Data Protection and Privacy

The Company will collect and process personal data about the Customer and, where applicable, their representatives, for the purposes of providing the Services, administering the Contract, and complying with legal obligations. Personal data may include names, addresses, contact details, payment details and service history.

The Company will take reasonable steps to safeguard personal data and will not share it with third parties except where necessary to provide the Services, process payments, comply with legal requirements or with the Customers consent.

15. Health and Safety

The Company is committed to maintaining a safe working environment for its staff and customers. The Customer agrees not to request any action that would compromise health and safety standards, including lifting items beyond safe limits, navigating unsafe structures, or entering hazardous areas.

If the Company considers that any aspect of the work cannot be carried out safely, it may refuse or suspend that part of the Service without liability, and may propose alternative arrangements or charges.

16. Termination

Either party may terminate the Contract immediately by giving written notice if the other party commits a serious breach of these Terms and Conditions and fails to remedy it within a reasonable time after being notified.

The Company may also terminate or suspend the Contract where the Customer becomes insolvent, fails to pay sums when due, or acts in an abusive, threatening or unlawful manner towards the Companys staff.

17. Governing Law and Jurisdiction

These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.

No waiver of any breach of these Terms and Conditions shall be effective unless in writing, and no waiver shall be deemed a waiver of any subsequent breach.

The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Customers are encouraged to review the current Terms and Conditions whenever arranging new Services.