Movers Marylebone Privacy Policy
This Privacy Policy explains how Movers Marylebone collects, uses, stores, and shares personal data relating to customers and prospective customers in our service area. It is intended to provide clear information in line with the UK General Data Protection Regulation and related data protection laws. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Movers Marylebone customers and prospective customers in our operating area, including individuals and businesses that enquire about, book, or receive our moving and related services. For the purposes of data protection law, Movers Marylebone is the data controller for the personal data described in this policy. This means we determine the purposes and means of processing your personal data.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories include:
Identification and contact details, such as your name, postal address, property access details where relevant, and communication preferences.
Booking and service information, such as details of your move or related service, dates and times, collection and delivery addresses, property type, access restrictions, inventory information you provide, and any special instructions.
Communication records, such as notes from telephone calls, written correspondence you send to us, and messages you share through contact forms or similar tools.
Payment and transaction data, such as amounts charged, dates of payment, and payment method type. We do not store or process full payment card details where payment is handled by a secure third-party payment processor.
Technical and usage data, such as information about how you use our website, including pages visited, approximate location based on IP address, device and browser information, and similar usage statistics generated by cookies or similar technologies, to the extent permitted by law.
How We Collect Personal Data
We collect your personal data in a number of ways, including:
When you contact us to request a quote, make an enquiry, or book a service.
When you communicate with us by phone, in writing, or through online contact forms.
When we provide moving or related services at your premises or chosen locations.
When you visit our website and consent to the use of cookies or similar technologies, where required.
We may also receive personal data from third parties, such as comparison or referral services where you have requested that your details are shared with moving service providers, or from business partners that work with us to deliver services.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract performance: We process personal data to enter into and perform a contract with you, including providing quotations, confirming bookings, delivering moving services, and managing payments and invoices.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing business operations, securing our systems, and keeping appropriate business records.
Legal obligations: We process personal data where necessary to comply with legal or regulatory requirements, such as tax and accounting rules, record keeping obligations, and responding to lawful requests from public authorities.
Consent: In certain situations, we may process your personal data based on your consent, for example, when you agree to receive certain types of marketing communications, or accept specific non-essential cookies. Where we rely on consent, you can withdraw it at any time.
Purposes of Processing Personal Data
We use your personal data for the following purposes:
To provide quotations, respond to your enquiries, and manage your bookings.
To deliver our moving and related services, including planning routes, coordinating staff, and ensuring safe and efficient operations.
To manage payments, issue invoices, and maintain accounting and financial records.
To communicate with you about your bookings, service updates, changes to terms, and service-related notifications.
To improve our services, train our staff, and monitor quality and performance.
To maintain the security of our systems and to prevent or detect fraud or misuse of services.
To comply with legal and regulatory obligations and to respond to lawful requests from competent authorities.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, taking into account our business needs, contractual obligations, and legal requirements.
Data relating to quotations and enquiries that do not lead to a booking is retained for a period that allows us to respond to follow-up queries and manage our records before being securely deleted or anonymised.
Data relating to bookings, services provided, and associated financial and communication records is retained for the duration of the contractual relationship and for a subsequent period required for accounting, taxation, and limitation purposes, after which it is securely deleted or anonymised.
The exact retention periods may vary depending on the category of data and the applicable legal requirements, but we regularly review our retention practices to ensure that personal data is not kept longer than necessary.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are engaged to support our operations and are contractually required to process your personal data only in accordance with our instructions, to keep it secure, and to comply with data protection law.
Typical categories of processors include:
IT and hosting service providers that store or manage our digital data and systems.
Payment processing providers that handle secure processing of payments and related transactions.
Customer relationship and communication service providers that help us manage bookings, correspondence, and service updates.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business or legal reasons.
In certain circumstances, and where permitted or required by law, we may also need to share personal data with public authorities, regulators, or law enforcement bodies.
We do not sell your personal data to third parties.
International Transfers
Where our service providers or systems involve transferring personal data outside the United Kingdom or European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of protection, or entering into standard contractual clauses or equivalent measures required by law.
Security of Personal Data
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, staff training, and regular review of our security practices. While no system can be completely secure, we are committed to protecting your information and continually improving our safeguards.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These include:
The right of access: You can request confirmation that we process your personal data and obtain a copy of that data, together with additional information about our processing.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
The right to object: You can object to processing based on our legitimate interests, including profiling, and to processing for direct marketing purposes.
The right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where technically feasible.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, we may need to verify your identity before processing your request. We aim to respond to all legitimate requests within the time limits set by law.
Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority, depending on your location, if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will take reasonable steps to inform you, such as updating the effective date and making the revised policy available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
