Movers Marylebone Service Terms and Conditions

These Terms and Conditions govern the provision of removal and related moving services by Movers Marylebone and apply to every booking made for domestic, commercial, or specialist relocation work. By requesting a quotation, confirming a booking, or allowing our team to begin work, the customer agrees to be bound by these terms in full. These conditions are designed to set out the rights and responsibilities of both parties clearly, so that every Marylebone movers service is carried out with transparency, care, and proper understanding of the scope of work.

1. Definitions and scope
In these terms, “we”, “us”, and “our” mean the service provider trading as Movers Marylebone. “Customer”, “you”, and “your” mean the person, business, or organisation placing the booking or authorising the service. “Services” means any removal, loading, unloading, packing, unpacking, storage-related handling, furniture dismantling, waste removal, or associated transport task agreed at the time of booking. The exact scope of the Marylebone moving services will be limited to what is described in the booking confirmation, estimate, or written agreement. Any extra work requested on the day may be accepted or declined at our discretion and may incur additional charges.

These terms apply whether the service is arranged as a one-off move or as part of a broader relocation project. They also apply to any subcontractors or helpers engaged by us to perform any part of the work. If any individual instruction conflicts with these terms, the written confirmation issued by us will prevail only where it expressly states that a variation has been agreed in writing.

2. Booking process
To secure a booking, you must provide accurate information about the property, access conditions, inventory, timing, parking restrictions, fragile items, and any special handling requirements. We may rely on the information supplied by you when preparing our quote or allocating vehicles and personnel. If the information is incomplete or incorrect, the service may be delayed, the price may change, or we may be unable to complete the work as planned. A booking becomes confirmed only when we have accepted your request and, where required, received any deposit or advance payment.

We may provide an estimate, a fixed quote, or an hourly rate. Unless expressly stated otherwise, estimates are based on the details you provide and may change if the actual job differs materially from those details. A Movers Marylebone booking is made for a particular date and time window, but arrival times can be affected by traffic, access restrictions, weather, or circumstances beyond our reasonable control. We will aim to notify you of any material delay where possible.

By confirming a booking, you warrant that you are authorised to instruct the move and that you have the right to permit access to the premises and items involved. You are responsible for ensuring that the property is ready for the service at the agreed time, including the removal of obstacles, securing of pets, and preparation of items that are not to be moved. Where a lift, stairway, corridor, loading bay, or parking permit is required, it is your responsibility to make the necessary arrangements unless we have agreed in writing to do so on your behalf.

3. Customer obligations
You must ensure that all items presented for removal are safe to handle and that you have disclosed any hazards, including but not limited to sharp objects, flammable materials, liquids, pressurised containers, live electrical equipment, and items of high value. You must also inform us of any access limitations such as narrow staircases, low ceilings, restricted loading zones, or items requiring specialist lifting equipment. Failure to disclose such matters may result in refusal to move the item, additional charges, or suspension of the service.

You are responsible for backing up data, removing confidential information, and ensuring that any electronic device or appliance is appropriately prepared for transit. We do not inspect contents inside closed boxes unless specifically agreed. Unless we have agreed to pack or unpack items, you remain responsible for the condition and suitability of your own packing materials. If you choose to self-pack, you accept the risks associated with inadequate packing, weak boxes, overfilled containers, or unsuitable wrapping. These responsibilities apply equally to any Marylebone moving company service arranged through us.

You must be present, or have an authorised representative present, at the commencement and completion of the service unless we agree otherwise. If no authorised person is available to provide instructions, confirm inventory, or accept delivery, we may place items in temporary storage or leave them at a safe location only where lawful and practical to do so, and you will be liable for any resulting costs. Any delay caused by your absence, late arrival, or failure to provide access may be charged.

4. Payments, deposits, and pricing
All prices are stated in pounds sterling unless otherwise agreed. Prices may be shown as fixed fees, hourly rates, or itemised charges depending on the nature of the work. We reserve the right to adjust the final amount if the scope, duration, number of staff, volume of items, or access conditions differ from those agreed at booking. Additional costs may apply for stairs, long carries, waiting time, congestion, special handling, packing materials, disposal fees, or work requested outside the original scope.

Where a deposit is requested, it must be paid by the due date stated in the booking confirmation. Deposits are generally non-refundable except where required by law or where we cancel the booking without cause. Unless otherwise agreed, full payment is due on completion of the service or before release of goods from storage or other custody. We may require advance payment from new customers, for urgent bookings, or where the job involves specialist equipment or disposal arrangements.

Payment methods accepted will be those notified at the time of booking. If payment is not received when due, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend ongoing services, withhold delivery, or decline future bookings until all outstanding sums are paid. You are not entitled to set off or deduct sums unless we have agreed this in writing or a court has ordered otherwise. For any Marylebone movers appointment, all charges become final once the service has been performed unless an error is proven.

5. Cancellations and rescheduling
If you need to cancel or reschedule, you must notify us as soon as reasonably possible. Cancellation fees may apply depending on how much notice is given and whether staff, vehicles, packing materials, permits, or third-party arrangements have already been committed. Unless a different fee has been stated in your quotation, the following principles apply: cancellations made well in advance may incur no charge or only an administrative fee; shorter-notice cancellations may attract a partial charge; and cancellations on the scheduled day may be charged in full or in part where resources have been reserved for you.

We may reschedule a booking if operational circumstances require it, including severe weather, vehicle breakdown, staff unavailability, access restrictions, safety issues, or events beyond our control. We will use reasonable efforts to offer a new date and time. If we must cancel a booking for reasons within our control and cannot agree a suitable alternative, you will be entitled to a refund of any prepaid sums for the unused service, subject to deductions permitted by law for work already completed or costs already incurred at your request.

If you are delayed on the day and the delay causes disruption to the planned schedule, waiting time charges may apply. If the delay is significant, we may treat it as a cancellation or failed attendance and invoice accordingly. A Movers Marylebone booking slot is reserved specifically for your job, and repeated changes or late cancellations may affect our ability to serve other customers and may therefore be charged fairly.

6. Liability and limitations
We will exercise reasonable care and skill in carrying out the services. However, our liability is limited to losses caused by our proven negligence, breach of contract, or wilful misconduct, and only to the extent permitted by UK law. We are not responsible for pre-existing damage, wear and tear, hidden defects, inadequate packing by the customer, or damage caused by unavoidable movement of items during normal transit.

Unless otherwise agreed in writing, we are not liable for loss of profit, loss of business, loss of goodwill, indirect or consequential loss, or any loss arising from delay where the delay is outside our reasonable control. If an item is damaged or lost while in our care and the loss is proven to be our responsibility, our liability will be limited to the lower of the item’s actual value or any applicable contractual cap stated in the booking terms, quotation, or insurance documentation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.

You must notify us of any claim as soon as reasonably practicable and in any event within a reasonable time after delivery or discovery of the issue. You must give us a fair opportunity to inspect the item, review the circumstances, and where appropriate repair, replace, or compensate. Failure to report an issue promptly may reduce or extinguish any claim. Where a customer uses our Marylebone moving services for antiques, artwork, jewellery, documents, cash, or other high-value goods, it is the customer’s responsibility to declare the items in advance and arrange appropriate insurance unless we have expressly accepted that risk in writing.

7. Insurance and risk
Risk in the goods generally passes to you once delivery has been completed or, where goods are stored with us, according to the relevant storage agreement. You should ensure that your own insurance covers the full replacement value of your belongings, particularly where items are fragile, irreplaceable, or unusually expensive. Our public liability and goods-in-transit cover, if applicable, will operate subject to its terms, exclusions, excesses, and limits. Details can be provided on request before the booking is confirmed.

Where we are asked to disconnect or reconnect appliances, dismantle or reassemble furniture, or move items through confined spaces, we do so only on the basis that the customer accepts the ordinary risks associated with such work unless separate specialist arrangements are agreed. We are not responsible for faults in items that were not apparent at the time of handling. If an item cannot be moved safely, we may refuse to proceed with that item or require you to sign a waiver if lawful and appropriate.

8. Waste regulations and disposal
Any removal, disposal, or recycling service is carried out in accordance with applicable UK waste regulations. Waste must be accurately described and separated where necessary. You confirm that you have the right to dispose of the items in question and that they are not hazardous, contaminated, illegal, stolen, or otherwise prohibited unless we have expressly agreed to handle them under a lawful specialist arrangement. We may refuse to transport or dispose of items that breach waste, transport, or environmental laws.

If we remove waste on your behalf, you authorise us to act as your agent for lawful disposal, recycling, donation, or transfer to an approved facility where appropriate. You agree to provide all information needed to classify the waste correctly. Additional charges may apply for bulky waste, electrical items, mattresses, construction debris, packaging waste, or items requiring special treatment. Any prohibited waste discovered after collection may result in the service being stopped and additional costs charged for return, storage, reporting, or lawful disposal.

We will use reasonable care to ensure waste is handled responsibly, but you remain responsible for any misdescription or undisclosed hazard. If the items presented for disposal are later found to contain substances or materials requiring specialist treatment, you will be liable for the resulting costs, including clean-up, transport, separation, or compliance measures. These obligations apply equally to any Marylebone movers task involving clearance or disposal connected to a move.

9. Events outside our control
We are not liable for delay, failure, or additional cost caused by events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, industrial action, fire, flood, power failure, public authority intervention, civil unrest, or interruptions affecting suppliers or subcontractors. If such an event occurs, we will try to minimise disruption and resume performance as soon as reasonably practicable. If performance becomes impossible, the affected obligations may be suspended or ended without liability except for payment due for work already performed.

10. Complaints and dispute handling
If you are dissatisfied with any aspect of the service, you should raise the issue promptly so it can be assessed and, where appropriate, resolved. We may ask for photographs, item details, a description of the issue, and supporting evidence. We will review complaints in good faith and aim to offer a fair outcome, which may include repair, partial refund, replacement, or another reasonable remedy if liability is established. Nothing in these terms limits statutory rights that cannot be waived.

11. Termination of service
We may refuse, suspend, or end the service immediately if you breach these terms, if unsafe conditions exist, if payment is not made when due, if misleading information has been provided, or if continuing would place people, property, or vehicles at unreasonable risk. If the service is terminated due to your breach, you will remain liable for costs incurred, time spent, and any losses suffered by us as a result of that breach, subject always to applicable law.

12. Governing law
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms constitute the entire agreement between the parties in relation to the services, save for any written variation signed or expressly accepted by us.